Return Policy Page
Refund & Cancellation Policy
Effective Date: February 8, 2026
Last Updated: February 8, 2026
Welcome to OM Agriculture. This Refund & Cancellation Policy outlines the terms and conditions for order cancellations, returns, and refunds for purchases made on https://omagriculture.in/.
By placing an order on our website, you agree to this policy.
1. Order Cancellation Policy
1.1 Cancellation Before Dispatch
Customers may cancel their orders before the product is dispatched.
To cancel an order, please contact us as soon as possible.
If the order has not been shipped, a full refund will be initiated.
1.2 Cancellation After Dispatch
Once an order has been shipped, it cannot be cancelled.
In such cases, customers may refer to the Return Policy below.
2. Return Policy
We accept returns only under the following conditions:
The product is damaged, defective, or incorrect
The product is expired (if applicable)
The product is missing parts/accessories
Returns are not accepted for:
Used products
Opened consumables (unless defective)
Products damaged due to misuse
Items without original packaging
3. Return Request Process
To request a return, please follow these steps:
Contact us within 48 hours of receiving the product.
Provide your order number and supporting images/videos.
Wait for approval from our support team.
After approval, return instructions will be shared.
Unauthorized returns will not be accepted.
4. Refund Policy
4.1 Approved Refunds
Once your return is received and inspected:
You will be notified of approval or rejection.
If approved, the refund will be processed.
4.2 Refund Method
Refunds will be issued to the original payment method used during purchase.
4.3 Refund Timeline
Refunds are processed within 7–10 business days after approval.
The time for funds to reflect may vary depending on your bank or payment provider.
5. Replacement Policy
Instead of a refund, we may offer:
A replacement product, or
Store credit
based on product availability and customer preference.
6. Non-Refundable Items
The following items are not eligible for refund:
Discounted or clearance items
Promotional freebies
Gift cards (if applicable)
7. Late or Missing Refunds
If you have not received your refund:
Check your bank account.
Contact your payment provider.
Contact our support team if the issue continues.
8. Shipping Charges
Original shipping charges are non-refundable (unless the return is due to our error).
Return shipping costs may be borne by the customer, unless the return is approved due to damage or incorrect delivery.
9. Fraud Prevention
We reserve the right to refuse refunds in cases of:
Repeated return abuse
False claims
Suspicious activity
10. Changes to This Policy
We may update this policy at any time. Changes will be effective immediately upon posting on our website.
11. Contact Us
For cancellation, return, or refund-related queries, please contact:
Email: support@omagriculture.in
Website: https://omagriculture.in/
Om Agriculture
