Support Policy Page
Support Policy
Effective Date: February 8, 2026
Last Updated: February 8, 2026
Welcome to OM Agriculture. This Support Policy outlines how we provide customer assistance and resolve queries for users of https://omagriculture.in/.
By using our website and services, you agree to the terms of this policy.
1. Scope of Support
We provide customer support for the following services:
Order-related queries
Payment and billing issues
Shipping and delivery assistance
Returns, refunds, and replacements
Account and login support
Product information and availability
Technical issues related to website usage
2. Support Channels
Customers can contact our support team through:
Email: support@omagriculture.in
Website: https://omagriculture.in/ (Contact Form, if available)
We currently provide support primarily through email and online communication.
3. Support Hours
Our support team is available:
Monday to Saturday: 10:00 AM – 6:00 PM (IST)
Sunday & Public Holidays: Closed
Responses outside working hours will be handled on the next business day.
4. Response Time
We aim to respond to customer queries within:
24–48 business hours for standard requests
Up to 72 business hours for complex issues
Response times may vary during peak seasons or promotional periods.
5. Required Information
To help us assist you effectively, please provide:
Order number (if applicable)
Registered email or phone number
Clear description of the issue
Supporting images or documents (if required)
Incomplete information may result in delayed support.
6. Issue Resolution Process
Our support process includes:
Receiving and reviewing your request
Verifying relevant details
Investigating the issue
Providing a resolution or update
Closing the request upon confirmation
We strive to resolve issues fairly and efficiently.
7. Limitations of Support
We do not provide support for:
Issues caused by third-party services
Customer errors (incorrect address, misuse of products, etc.)
Unauthorized modifications or resale of products
Problems beyond our reasonable control
8. Abuse of Support Services
We reserve the right to restrict or refuse support in cases of:
Abusive, threatening, or inappropriate behavior
Repeated false complaints
Misuse of support channels
All communication must remain respectful and professional.
9. Escalation Policy
If you are not satisfied with the initial resolution, you may request escalation by replying to the same support email with additional details. Senior staff will review the matter.
10. Changes to This Policy
We may update this Support Policy at any time without prior notice. Updated versions will be posted on our website.
11. Contact Information
For customer support and assistance, please contact:
Email: support@omagriculture.in
Website: https://omagriculture.in/
Om Agriculture
